Intelligent Call Handling
Are you interested in any of the following on a hosted, cost effective, scalable and resilient platform?
- Real Time Management Information for telephony traffic across all your business
- Disaster Recovery for your telephony system(s) to ensure continuity of service
- Your own dedicated 0818, 1890,1800,1850 numbers for emergencies or normal business events
- Ability to divert calls to homeworkers, branch offices or outsourcers in realtime as required
IT Solutions provide an Intelligent Call Handling Platform including a robust, carrier grade Telecom Network which enables us provide functionality usually associated with expensive PBX equipment including: IVR (Intelligent Voice Response), Call Queuing and Call Recording as a fully hosted service.
Our services are provided via a range of highly memorable numbers, which we can provide to you in a speedy manner, based on the following number types:
- National Call (0818)
- Local Call (1890)
- Free phone (1800)
- Callsave 1850
- Geographic Numbers such as 01- Dublin, 021-Cork, 061-Limerick, 091-Galway and others as required
If you already have an existing 0818, 1890,1800,1850 or Geographic number in place IT Solutions can port these numbers to our network without any disruption to your business.
An easy to use web portal provides you with realtime reporting on all call traffic and load balancing capabilities to deal with unexpected spikes in call traffic.